Last updated: 18 May 2026

At Immunis, we stand behind the quality of our products. If there is an issue with your order or product, please contact us and we will work with you to resolve it.

Returns & Refund Eligibility

Refund or return requests must be made within 7 days of receiving your order.

Refunds or replacements are only offered where:

• The product arrived damaged
• The wrong item was received
• The product is faulty or defective
• There is a genuine issue with the product

We do not offer refunds or returns for change of mind.

Refunds and returns only apply to products purchased directly from  Immunis.

Consumable Products

Due to the nature of consumable products, returned items may not be accepted if they have been excessively used or tampered with.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with:

• Your order number
• Photos of the issue
• A short explanation of the problem

We may offer a replacement, store credit, or refund depending on the situation.

Shipping

Shipping times are estimates only and may vary depending on location and courier delays.

Typical shipping across Australia is approximately 2–3 business days, excluding some regional areas and Western Australia where delays may occur.

Contact Us

For refund and return enquiries, contact us at:

Email: info@immunis.com.au
Website: immunis.com.au